Business conditions

Basic provisions

The general terms and conditions (hereafter called "GTC") regulate the relations between the parties to the sales contract, on the one hand the company Doglife, with registered office in Sint Joris Winge Leuvensesteenweg 277/a , which is the seller of the online shop Doglife.be as seller (hereafter called the "seller") and on the other hand the buyer (hereafter called the "buyer").

The buyer can be a consumer who buys goods for consumption (not for resale).

A consumer is any person who, outside the framework of his business activity or outside the framework of the independent exercise of his profession, enters into a contract with the seller or negotiates with him.

An entrepreneur is a person who independently carries out a profitable activity for his/her own account and responsibility under a commercial licence or similar with the intention of systematically doing so in order to make a profit. If the Buyer mentions his identification number in the order, he acknowledges that the rules mentioned in the GTC for entrepreneurs are applicable to him and that further sale of the purchased goods is subject to the following conditions www.doglife.be is not possible.

By placing an order, the Purchaser confirms that, before entering into the contract, he has read these GTC, an integral part of which is the pre-contractual communication contained in article II., The complaint procedure and the online document "Method of carriage", and that he expressly agrees to it valid and effective at the time of the shipment of the order.

The Buyer is aware that by purchasing products listed in the Seller's business offer, no rights arise for the use of registered trademarks, trade names, company logos. The Buyer is aware that he may not handle them without the consent of the Seller or the Seller's business partners, unless otherwise agreed in a special contract for the specific case.

The buyer receives an invoice (tax document for the purchase of goods) with basic information for the purchase of goods together with a reference to the GTC in the order confirmation to the email address entered by him, while the buyer receives the original document (contract) upon receipt of the goods.

Communication from the seller to the buyer before the contract is concluded

The seller states that:

• will not charge any additional surcharges that would not be specified in the order for goods made by the Buyer (this does not apply to contractual transport)
• it requires, however, payment of the purchase price before the buyer takes over the seller's performance, or the obligation to make an advance payment or similar payment agreed by both parties
• the prices of all goods are indicated on the website managed by the seller, inclusive of VAT, inclusive of all legally required fees, but the cost of delivery of goods or services varies depending on the means and carrier chosen and the method of payment chosen by the buyer in the order

in the event that the Buyer is a direct consumer, it has the right to withdraw from the contract within fourteen days (unless otherwise stated below), which runs in the case of:

• sales contract, from the date of receipt of the goods
• a contract relating to different types of goods or to the supply of different components from the date of takeover of the last supply of goods
• a contract for the regular and recurrent supply of goods from the date of taking over of the first supply of goods
• that this withdrawal must be sent to the address of the registered office of the seller, or can use the form for withdrawal from the contract on the Yoggies.be website

the consumer cannot withdraw from the contract:

• where the supply of services carried out by the seller with the prior express consent of the consumer has been completed before the expiry of the withdrawal period
• if the delivery of goods has been adapted to the wishes of the consumer or to his person
• if perishable goods have been delivered, as well as goods that are irreparably mixed with other goods after delivery
• if the goods have been modified or serviced at a place designated by the consumer at his request and the goods have been modified according to the dispositions requested by the consumer. This does not apply, however, in the case of repairs other than those requested or the supply of spare parts other than those requested
• in the case of delivery of goods in a sealed container, which the consumer has removed from the packaging and for hygienic reasons it is not possible to return it
• the consumer is obliged to pay a part of the price when dissolving the contract, the delivery of which has been granted and the execution of which has already started.

If the consumer wishes to lodge a complaint, he can do so via the contact form on the Yoggies.be website, or he can contact the state supervisory authority.

Contract

1. Conclusion of contract

The Buyer can conclude the contract by accepting the proposal for the conclusion of the contract on the website managed by the Vendor by placing the required performance (goods or services) in the electronic shopping basket. Before confirming the order in a binding manner, the Buyer has the right to select and modify the desired performance, the transport and the method of payment, as well as to check all of the data that he has entered in the order. The sales contract is concluded by sending the order to the Buyer after the choice of transport and payment method and acceptance of the order by the Buyer by the Vendor. The Vendor is not responsible for errors in connection and data transmission. Upon receipt of the order, the seller confirms receipt of the order to the buyer by means of an informative e-mail sent to the email address of the buyer.

This confirmation may include a link to the current version of the GTC, including the Seller's complaint procedure. The resulting contract (including the agreed price) can only be changed or cancelled by agreement of both parties or on legal grounds, unless otherwise stated in the GTC.

In the event that the buyer orders the goods in several orders within one day, the seller is entitled to provide these services in one delivery and shipment.

The concluded contract shall be archived by the vendor for a period of at least five years from its conclusion, but no longer than for the period required by the relevant legal provisions. This contract is not accessible to third parties.

1. Delivery of the subject of purchase

By the purchase contract, the seller undertakes to transfer the performance object to the buyer, to provide all available information relating to the performance object and the buyer undertakes to take over and pay the seller for the performance object without delay and at the latest upon taking over the purchase object.

The seller retains title to the subject property and therefore the buyer becomes the owner only through full payment of the purchase price.

The seller will hand over the ordered products to the buyer, as well as the documents relating to these products, and will enable the buyer to acquire ownership of the performance item in accordance with the contract.

If the seller has to ship the subject of performance, he shall hand over the item to the buyer by transferring it for transport by the buyer to the chosen carrier, if possible, and the buyer shall be able to exercise the rights under the contract of carriage against the carrier. The seller delivers the performance item to the buyer - consumer only at the time it is handed over to the buyer by the carrier.

The Seller shall hand over the object of purchase to the Buyer in the agreed quantity, quality and design.

If it has not been agreed how the item will be packed, the seller will pack the item in the usual way. In the same way, the seller will offer the purchase object for transport.

1. Prevention of the risk of damage

A thing is defective if it does not have the agreed properties. The performance of another thing and defects in the documents required for the use of the thing are also considered defective.

The buyer's right to defective performance is based on the defect that the thing has when the risk of damage passes to the buyer, even if it manifests itself later. The buyer's right also arises from a later defect caused by the seller in breach of his obligation.

The buyer inspects the item as soon as possible and takes care of the properties and quantity.

The risk of damage is transferred to the buyer by taking over the item. The same effect is suffered by the buyer if he does not take over the item, even though the seller has given him permission to handle it.

Damage to the goods, occurring after the risk of damage to the goods has been transferred to the buyer, does not affect his obligation to pay the purchase price, unless the seller has caused the damage by non-compliance with his obligation.

The Buyer's delay in taking over the item entitles the Seller to sell the performance item to the Buyer's account in a suitable manner after giving the Buyer an additional period to take over. This also applies if the Buyer makes late payments.

1. Liability of the seller

The seller is responsible to the buyer that the ordered products are not defective after receipt. In particular at the time the buyer took over the item:

• the subject of execution has the characteristics agreed upon by the parties
• the subject of performance is suitable for the purpose indicated by the seller for its use or for which the subject of performance of this type is normally used
• is the subject of performance in a suitable quantity, size or weight
• the subject of the execution meets the requirements of legal regulations

In the case of animal feed - if the defect appears immediately after unpacking to the performance, the seller is obliged to remedy this defect by replacing the performance item.

If a defect arises in the subject of performance which is in the nature of consumer goods (e.g. Stands, bowls, guides, etc.), the Buyer shall be entitled to exercise the right to defect within twenty-four months of receipt, unless otherwise stated. However, this does not apply to any performance item that:

• it is sold at a lower price for a defect for which a lower price has been agreed
• on the wear and tear of the thing caused by normal use (e.g. demonstration sample, etc.)
• for a used item, for a defect that corresponds to the degree of use or wear that the item had when it was acquired by the buyer; or if it follows from the nature of the item.

In the case of consumer goods (e.g. Stands, bowls, guides, etc.) the purchaser has the right to exercise the right to defects within twenty-four (24) months, unless the date of consumption is indicated on the goods. In this case, the period is shortened only to the date indicated on the packaging of the goods.

The individual deadlines shall be dealt with in more detail in the complaints procedure .

1. Substantial breach of contract

If the defect in the goods, i.e. the defective performance, is a material breach of contract, the buyer is entitled to:

• to remedy the defect by delivering a new item without a defect or by delivering a missing item, unless this is disproportionate due to the nature of the defect
• If the defect concerns only a part of the item, the purchaser can only request replacement of the part. If this is not possible, he can withdraw from the contract. However, if it is disproportionate due to the nature of the defect, especially if the defect can be removed without undue delay, the buyer has the right to free removal of the defect.
• to remedy the defect by repair or replacement if the item (subject to performance) cannot be repaired
• for a reasonable discount on the purchase price, which the seller agrees with the buyer and in writing
• if the thing (subject to performance) cannot be repaired or replaced with sufficient quality, you must withdraw from the contract.

Buyer shall agree with Seller only one solution regarding the nature and condition of the defect of the goods without undue delay after notification of the defect. Buyer cannot change the choice made without Seller's consent, if the defect can be repaired. If the Seller does not remedy the defect within a reasonable time or informs the Buyer that the defect cannot be remedied, the Buyer may request a reasonable discount on the purchase price in lieu of remedying the defect, or may withdraw from the contract.

If the Buyer does not choose his right in time, he has the rights as in the case of a minor breach of contract - see below.

The buyer is entitled to a reasonable discount even if the seller cannot provide a new item without defects, replace the part or repair or replace the item.

1. Minor breach of contract

If the defective performance is an insignificant breach of contract, the buyer has the right to eliminate the defect or a reasonable discount on the purchase price.

As long as the buyer is not entitled to a discount on the purchase price or if he does not withdraw from the contract, the seller can deliver the missing item or rectify the defect. Other defects can be removed by the seller of his choice or by delivery of a new item.

If the seller does not remedy the defect in time or refuses to remedy the defect, the buyer may request a reduction in the purchase price or may withdraw from the contract. The buyer cannot change the choice made without the seller's consent.

1. Breach of contract in general

The seller has the right to deliver a new item - the subject of performance, or to replace a part, even in the case of a repairable defect, if he cannot use the item correctly for repeated occurrence of the defect after repair or for a greater number of defects. Buyer in this case also has the right to withdraw from the contract.

Upon delivery of a new item, the Buyer shall return the originally delivered item (including all accessories in the original packaging of the product) to the Seller at its own expense.

If the buyer did not report the defect without undue delay after he could have found it during a timely inspection, the court does not grant him a right to defective performance. If it is a hidden defect, the same applies if the defect was not reported without undue delay after the buyer could have found it with sufficient care.

1. Quality guarantee

As a guarantee of quality, the seller undertakes that the item will be suitable for normal use for a certain period of time or that it will retain its usual characteristics. This applies to the subject of performance (consumer goods).

For animal feed products, the Vendor guarantees the quality and taste of the product in accordance with the original packaging. In the case of animal feed products, their composition and nutritional values are valid at the time of production and at the time of packaging in the original packaging. The Vendor guarantees the quality of animal feed products, also in the range of dates indicated on the packaging with regard to the production date and the date of recommended consumption of the product. If the Buyer claims a defect in an animal feed for which the recommended date of consumption has already expired, the Seller will not take this into account, unless the Buyer proves that this animal feed product was delivered to him (subject to execution) by the Seller after the recommended date of consumption.

The warranty period runs from the delivery of the item to the buyer.

The Buyer is not entitled to any warranty if an external unforeseen event caused the defect after the transfer of the risk of damage to the goods to the Buyer.

Termination of contract

1. Termination of contract by the buyer

The buyer has the right to withdraw from the contract within fourteen days. The period runs from the date of conclusion of the contract in the case of:

• sales contract, from the date of receipt of the goods
• a contract of sale involving the progressive supply of several items from the date of taking over of the last supply of goods

The seller allows the buyer to withdraw by completing and sending a sample contract withdrawal form on the website and the seller will confirm acceptance in text form to the buyer without undue delay.

It is also possible to withdraw by letter at the address of the seller mentioned on the website of the seller www.doglife.be

If the buyer withdraws from the contract, he shall send the goods to the seller without undue delay, but at the latest within seven calendar days from the date of withdrawal from the contract, at his own expense (at the expense of the buyer), received from the seller.

The subject of the performance (goods) shall be returned by the Buyer in full, including all accessories supplied, or with full documentation where applicable. Furthermore, the goods must be undamaged, clean, in their original packaging if possible, in the condition and value in which they were received.

In the case of consumer goods (e.g. stands, bowls, guides, etc.) the contract can only be revoked if the buyer delivers the goods undamaged and unused in their original packaging.

If the buyer decides to revoke within the time limit, the seller advises to expedite the settlement of the goods to the seller's address, along with the attached cover letter with a possible reason for revocation of the purchase contract (not a condition), a copy of the purchase document and the bank account number. The seller sent the buyer's money for the correct amount.

If the buyer does not sufficiently prove that it actually purchased the performance item from the seller, the seller may refuse to refund the money and refuse performance with respect to withdrawal from the contract.

If the buyer withdraws from the contract, the seller shall return to him in the same way without delay all sums received under the contract.

If the buyer withdraws from the contract, the seller is not obliged to return the money received to the buyer before the buyer hands over the goods to him.

The Buyer acknowledges that if gifts are provided with the goods, the gift contract is concluded between the Seller and the Buyer provided that if the Buyer's right to revoke the purchase contract within 14 days, the gift contract expires and the Buyer is obliged together with the returned goods (the subject of the purchase) to return the related gifts, including everything that he has enriched. In the event that these are not returned to the Seller, these values will be understood as the purchase of goods by the Buyer, in which case the Seller will be entitled to monetary compensation in the amount of the usual price, reciprocally.

1. Withdrawal in other cases

The purchaser cannot cancel the contract or demand delivery of a new item if he cannot return the item in the condition in which he received it. This does not apply:

• if the condition has changed as a result of an inspection to detect a defect in the item
• if the buyer has used the item before the defect was discovered
• if the Purchaser has not caused the impossibility of returning the article in its unaltered state by his acts or omissions
• if the buyer sold the item before the defect was discovered
• if he has consumed it in whole or in part. This means that the consumer also means a pet and other animal kept by the Buyer

If the Buyer does not report the defect in time, he loses the right to revoke the agreement.

Information security and protection

The seller declares that all personal data are confidential, will only be used to execute the contract with the buyer and marketing actions of the seller (including those with contractual partners of the seller) and will not otherwise be disclosed, given to a third party, etc. Except in situations related to distribution or payment. contact related to the goods ordered (communication of name, account number and delivery address) or special marketing events of the Seller. Personal data voluntarily provided by the Buyer to the Seller in order to fulfill the order and marketing actions of the Seller are collected, processed and stored in accordance with the applicable laws of the Belgian Code, Concerning Protection of Personal Data, in and effective formulation. The Buyer gives the Seller its consent to the collection and processing of these personal data to fulfill the subject of the concluded purchase agreement and to use them for the Seller's marketing purposes. By registering on the Yoggies website and e-shop, the purchaser authorizes the seller to send business information about the products of the company Yoggies

As part of the complaints procedure, the following customer information is required: name, surname, address, telephone number, e-mail and signature (incl. Electronic). All personal data obtained in this way are processed only for the purpose necessary for the handling of the complaint., Concerning the protection of personal data, as amended.

The purchaser has the right to access his personal data and the right to correct it, including the right to request explanation and deletion of the defective condition and other legal rights to this data.

The vendor may also process so-called "cookies" when consenting to facilitate the provision of services. Users have the option to refuse to have "cookies" or similar tools stored on their end devices, for example, by starting the anonymous browsing functionality in their browser.

The Seller reserves the right to refuse the Buyer's order made from a blocked IP address to prevent criminal activity and minimize damages. If there are any problems with the order, the Buyer may contact the Seller via the contact form or by telephone.

Operating hours

Orders through the seller's online store are accepted 7 days a week, 24 hours a day.

In the event of a failure of the information system or force majeure, the seller shall not be responsible for the failure of the opening hours and the receipt of the order by the buyer.

Prices

All prices are negotiable. In the online e-shop of the seller the prices are always valid and up to date.

The prices quoted for individual products are final, i.e. inclusive of VAT, all other taxes and surcharges that the buyer has to pay to obtain the goods. This does not apply to any charges for shipping, cash on delivery and fees, which are listed in the so-called electronic shopping cart and the amount depends on the choice of the buyer.

However, the Buyer acknowledges that final prices for the products will be quoted after rounding in Euros in accordance with the relevant legal requirements.

Special prices are valid until stock is sold out, specifying the number of pieces of merchandise with a special offer or for a specific period.

The original price means the price of the goods, services for which the goods or services in question were offered by the seller without taking into account all possible bonuses, marketing campaigns to support sales and other discount events in the e-shop managed by him.

The Buyer acknowledges that there may be cases in which the contract between the Seller and the Buyer has not been concluded, particularly in the event that the Buyer orders the goods at an incorrectly published price due to an error in the Seller's internal information system. In such a case, the Vendor shall inform the Buyer.

The Buyer acknowledges that there may be cases in which the contract is not concluded between the Buyer and the Seller due to the limited quantity of goods in stock and the time lapse between the sale of the goods to another Buyer and the processing of the Buyer's order. In this case, the seller will inform the buyer to agree on another possible procedure or cancellation of the order.

The seller reserves the right to declare the purchase contract invalid, if there has been misuse of personal data, misuse of the payment card, etc., the buyer will be informed of such a procedure. The buyer acknowledges that in these cases the purchase contract cannot be validly concluded.

Order

The price of the goods is indicated in the order and in the message acknowledging receipt of the order.

You can order in the following ways:

• via the seller's electronic shop (hereinafter referred to as "eshop")
• by e-mail at sales@yoggies.be
• telephone
• personally in the event that the seller has an establishment whose address he will publish

Telephone orders are possible on working days from 08:00 to 19:00.

The Seller will always inform the Buyer by e-mail or telephone of the exact date and time of delivery of the ordered goods. The delivery time of the ordered goods and the transport price depend on the mode of transport chosen by the Buyer in his order and electronic basket.

Payment conditions

The seller accepts the following payment terms:

• payment in cash or by card at the time of purchase if the seller has an establishment
• cash payment on receipt of goods from the seller's carrier
• prepayment by bank transfer
• payment via the internet interface of the bank
• payment by MasterCard or Visa card via the Internet payment portal
• payment via vouchers issued by the seller (issued to registered customers as vouchers for purchases)
• payment on invoice with expiry date (only for entrepreneurs in wholesale trade and after a contract has been drawn up between supplier and customer)

The goods remain the property of the seller until full payment and acceptance, but the risk of damage to the goods passes to the acceptance of the goods by the buyer.

Buyer's billing information cannot be changed retroactively after the order is shipped.

The specific payment terms are described in more detail at www.doglife.be

Delivery terms

1. Delivery methods

Seller offers or mediates the following delivery methods:

• personal collection at the points of sale of the seller (if managed by this seller)
• shipment by transport service
• shipment by courier
• sending the seller's transport service
• Shipping by DPD, gls, Bpost
• send to the partner network of the seller (see Yoggies.be)
• shipment by international transport service to foreign countries

Individual modes of transport are offered on the basis of the current availability of individual services and with regard to capacity and travel possibilities. In case of force majeure, the seller is not responsible for delayed delivery of goods.

All offered modes of transport, their current conditions and prices can always be found by the Buyer on the website www.yoggies.be.

1. Other terms and conditions

When delivering goods that have been paid for in advance via the Internet, the seller or his contractual partner may require the presentation of an identification card (OP or passport) in order to prevent damage and money laundering. Without submitting one of these documents, the seller or his contractual partner may refuse to release the goods.

Goods purchased by the Buyer legal entity, which is VAT payer at the time of purchase, with a rate of 0%, will only be handed over to the legal entity's legal entity or a person proving a verified power of attorney. Goods purchased by a self-employed buyer who is a VAT payer at the time of purchase, with a rate of 0%, will only be handed over on production of a valid ID (OP or passport).

If the goods are purchased by the purchaser, who is a VAT payer at the time of purchase, and is invoiced at a VAT rate of 0%, then the place of supply should be the address of the registered office or company listed in the trade, commercial or similar register.

The purchaser is obliged to check the condition of the consignment with the carrier immediately after delivery (number of packages, integrity of the tape, damage to the box) according to the enclosed consignment note. The buyer has the right to refuse a shipment that is not in accordance with the purchase contract because, for example, the shipment is incomplete or damaged. If the buyer accepts such a damaged shipment from the carrier, the damage must be described in the carrier's transfer protocol.

Incomplete or damaged shipment should be reported immediately by email to sales@yoggies.be, write a damage report with the carrier and send it to the seller by email or mail without undue delay. The additional complaint does not deprive the buyer of the right to complain about the matter, but gives the seller the opportunity to prove that this is not a breach of the purchase agreement.

Warranty conditions

The warranty conditions for the goods are governed by the seller's complaints procedure and the relevant legal provisions of the Belgian Code. The proof of purchase usually serves as a guarantee card (for details see the complaints procedure ).

Final provisions

Relationships and any disputes that may arise under the Contract shall be resolved exclusively in accordance with the law of the Belgian Code and shall be settled by the competent courts of Belgium.

The contract shall be concluded in the Dutch language. Translations into foreign languages are also preferably valid in this language.

These general terms and conditions, including their parts, are valid and effective from 1.7. 2015 and are available at the registered office of the seller and electronically at www.doglife.be